Term and Conditions

Welcome to Whistles Shop! These Terms and Conditions govern your use of our website, luludefinejacketus.com, and your purchases from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully to understand your rights and responsibilities, as well as ours.

At Whistles Shop, we are committed to providing a seamless and sophisticated shopping experience, reflecting the premium quality of our fashion collections. Our policies are designed to be transparent, user-friendly, and compliant with applicable laws, ensuring your trust and satisfaction.

1. Introduction

Whistles Shop (“we,” “us,” or “our”) operates the website luludefinejacketus.com, offering a curated selection of premium fashion items, including coats, jackets, hoodies, jeans, knitwear, pants, skiwear, and sportswear. Our target audience includes fashion-conscious individuals who value quality, style, and reliability, primarily located in regions outside Asia (excluding certain areas). Our brand embodies elegance, attention to detail, and a commitment to customer-centric service.

By using our website, you confirm that you are at least 18 years old or have parental consent to shop with us. These terms apply to all visitors, users, and customers.

2. User Obligations and Responsibilities

As a user of Whistles Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent or harmful activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from our site without permission.
• Ensure that any personal data you provide is up-to-date and secure.
• Comply with all applicable laws and regulations in your jurisdiction, including any customs duties or taxes for international orders.

If you fail to meet these obligations, we may suspend or terminate your access to our services.

3. Products and Services Description

Whistles Shop offers high-quality fashion products designed for style and durability. Our collections feature:

• Coats & Jackets: Elegant outerwear for various occasions.
• Hoodies & Sweatshirts: Comfortable and trendy casual wear.
• Jeans: Classic and modern denim options.
• Knitwear: Soft and sophisticated sweaters.
• Pants: Versatile trousers for everyday wear.
• Skiwear: Specialized apparel for skiing, subject to specific return restrictions due to hygiene and safety.
• Sportswear: Activewear designed for performance and style.

We strive to accurately display product details, including colors, sizes, and materials. However, slight variations may occur due to screen settings. If you have questions, contact our customer service team.

4. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. We reserve the right to cancel any order due to stock issues or suspicious activity.

Shipping

We offer two shipping methods:

• Standard Shipping: Via DHL or FedEx, delivered in 10-15 business days after shipment. Cost: $12.95.
• Free Shipping: Via EMS, delivered in 15-25 business days after shipment. Available for orders of $50 or more.

International customers (excluding certain areas in Asia) are responsible for customs duties, taxes, or import fees. Delivery times are estimates and may vary due to external factors.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payments are processed securely, and you agree to provide valid payment details. Refunds for returns will be issued to the original payment method within the specified timelines (e.g., 5-10 business days for credit cards).

User Responsibilities for Orders

• Ensure your shipping address is correct; we are not liable for errors.
• Monitor your order status and contact us if issues arise.
• For international orders, comply with local laws and pay any applicable fees.

5. Returns, Exchanges, and Refunds

Your satisfaction is our priority. Our returns policy allows returns within 15 days of delivery, provided items are unworn, unwashed, and in original condition with tags and packaging. Follow these steps for returns:

1. Contact customer service at [email protected] within 15 days.
2. Complete the provided return form and include it with your package.
3. Ship items securely to: Whistles Shop Returns, 3060 Sampson Street, Denver, US 80265, using a trackable service.

Refunds are processed within 5-10 business days after return approval. Original shipping fees are non-refundable. Exchanges are subject to availability; price differences will be adjusted accordingly.

6. Intellectual Property

All content on our website, including logos, images, text, and designs, is the property of Whistles Shop and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission. Unauthorized use may result in legal action.

7. Liability Limitations

Whistles Shop strives to provide accurate information and reliable services. However, we are not liable for:

• Delays or failures due to unforeseen circumstances (e.g., weather, carrier issues).
• Minor inaccuracies in product descriptions or pricing.
• Damages arising from misuse of products or website.
• Indirect or consequential losses.

Our total liability for any claim related to your use of the site or purchases shall not exceed the amount you paid for the product in question. This limitation applies to the fullest extent permitted by law.

8. General Provisions

These terms are governed by the laws of the United States. If any provision is deemed invalid, the remainder remains enforceable. We may update these terms periodically; changes will be posted on this page with the effective date.

For questions or concerns, contact us: