Shipping Policy

Shipping Information

At Whistles Shop, we understand that timely delivery is as important as the quality of our premium fashion collections. We strive to process and ship your orders with the same sophistication and attention to detail that defines our brand.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Returns & Exchanges Policy

Your complete satisfaction is our priority at Whistles Shop. Our returns policy is designed to be as refined and customer-focused as our premium fashion collections.

Return Window & Conditions

• Return Period: 15 days from the date of delivery
• Condition: Items must be unworn, unwashed, and in original condition with all tags attached
• Original Packaging: Must be included with your return

Step-by-Step Return Process

1Contact Customer Service

Email our dedicated customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return or exchange.

2Complete Return Form

We will email you a personalized return form. Fill this out completely and include it with your return package.

3Package Your Items

Securely package the items in their original packaging, including all tags and labels. Include the completed return form in the package.

4Ship Your Return

Ship your return to our distribution center:

Whistles Shop Returns
3060 Sampson Street
Denver, US 80265

We recommend using a trackable shipping service as you are responsible for the return shipment until it reaches our facility.

5Processing & Inspection

Once we receive your return, our quality team will inspect the items. You will receive an email notification once your return is processed, typically within 3-5 business days of receipt.

Refunds

Once your return is processed and approved:

• Refunds will be issued to the original payment method used for purchase
• Processing time: 5-10 business days after return approval
• You will receive an email confirmation once the refund has been processed
• Original shipping fees are non-refundable

Payment Method Refund Timelines

• Visa/MasterCard/JCB: 5-10 business days to appear on your statement
• PayPal: 3-5 business days to reflect in your account

Exchanges

For exchanges:

• We will ship your requested exchange item once we receive and process your return
• If the exchange item is of higher value, you will be charged the difference
• If the exchange item is of lower value, we will refund the difference
• Exchanges are subject to product availability

International Returns

For our international customers:

• International customers are responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges