At Whistles Shop, we are committed to ensuring your complete satisfaction with every purchase. Our returns and exchanges policy reflects the same sophistication and attention to detail that defines our premium fashion collections.

RETURN WINDOW: 15 days from the date of delivery

CONDITION: Items must be unworn, unwashed, and in original condition with all tags attached

RETURN & EXCHANGE PROCESS

To initiate a return or exchange, please follow these steps:

  1. Contact Our Customer Service

    Email our dedicated customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return or exchange.

  2. Complete the Return Form

    We will email you a personalized return form. Fill this out completely and include it with your return package.

  3. Package Your Items

    Securely package the items in their original packaging, including all tags and labels. Include the completed return form in the package.

  4. Ship Your Return

    Ship your return to our distribution center at:

    Whistles Shop Returns
    3060 Sampson Street
    Denver, US 80265

    We recommend using a trackable shipping service as you are responsible for the return shipment until it reaches our facility.

  5. Processing

    Once we receive your return, our quality team will inspect the items. You will receive an email notification once your return is processed, typically within 3-5 business days of receipt.

RETURN & EXCHANGE REQUEST TEMPLATE

Use the following template when contacting us about a return or exchange:

RETURN/EXCHANGE REQUEST

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Whistles Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Date of Delivery: [Date You Received Order]

Items to Return/Exchange:

  • [Product Name], [Size], [Color] – [Reason for Return/Exchange]
  • [Add additional items as needed]

Preferred Resolution: [Refund / Exchange for [Product Name, Size, Color]]

Contact Information:

Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]

Thank you for your assistance.

Sincerely,
[Your Name]

REFUNDS

Once your return is processed and approved:

  • Refunds will be issued to the original payment method used for purchase
  • Processing time: 5-10 business days after return approval
  • You will receive an email confirmation once the refund has been processed
  • Original shipping fees are non-refundable

Payment Method Refund Timelines:

  • Visa/MasterCard/JCB: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your account

EXCHANGES

For exchanges:

  • We will ship your requested exchange item once we receive and process your return
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference
  • Exchanges are subject to product availability

NON-RETURNABLE ITEMS

For hygiene and safety reasons, the following items cannot be returned or exchanged unless faulty:

  • Skiwear (due to specialized nature and potential exposure to elements)
  • Items without original tags or labels
  • Items that show signs of wear, washing, or damage
  • Personalized or custom-made items

INTERNATIONAL RETURNS

As we serve customers globally (excluding certain areas in Asia), please note:

  • International customers are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

QUESTIONS?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Business Hours: 9:00 AM – 6:00 PM MST, Monday through Friday

Address: 3060 Sampson Street, Denver, US 80265

We aim to respond to all inquiries within 24 hours during business days.