Privacy Policy

Last Updated:

At Whistles Shop, we believe that sophistication extends beyond our premium fashion collections to encompass every aspect of your shopping experience, including the protection of your personal information. This Privacy Policy reflects our commitment to transparency, security, and the refined service our discerning clientele expects.

1. INFORMATION WE COLLECT

Personal Information You Provide

• Identity and Contact Data: Name, email address, shipping address, telephone number when you create an account or complete a purchase
• Payment Information: Credit card details processed through secure payment gateways, PayPal account information
• Profile Data: Preferences, interests, purchase history, and wish lists
• Communication Data: Correspondence with our customer service team and feedback provided

Information Collected Automatically

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Usage Data: Information about how you use our website, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us

2. HOW WE USE YOUR INFORMATION

We employ your personal data with the same precision and care that defines our fashion collections:

• Order Fulfillment: To process and deliver your purchases of our coats, knitwear, skiwear, and other premium items
• Customer Service: To provide sophisticated support tailored to your needs
• Personalization: To curate product recommendations aligning with your style preferences
• Security: To protect against fraudulent transactions and maintain the integrity of our payment systems
• Marketing Communications: To share information about new collections and exclusive offers, with your consent
• Website Improvement: To enhance your browsing and shopping experience

3. LEGAL BASIS FOR PROCESSING

We process your personal information in accordance with applicable data protection laws, including the GDPR for European customers and CCPA for California residents, based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under sales contracts
• Legitimate Interests: To operate our business and provide services while maintaining appropriate safeguards
• Legal Compliance: To meet regulatory requirements
• Consent: Where we have obtained your explicit permission for specific processing activities

4. DATA SHARING AND DISCLOSURE

Whistles Shop maintains the confidentiality of your information with the same discretion we apply to our client relationships. We share data only in these specific circumstances:

• Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and IT services under strict confidentiality agreements
• Legal Requirements: When necessary to comply with legal obligations, regulations, or valid legal processes
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice
• International Transfers: As we serve a global clientele (excluding certain areas in Asia), data may be transferred internationally with adequate protection measures

5. DATA RETENTION AND STORAGE

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Our data storage practices reflect our commitment to security:

• Payment details are never stored on our servers
• Personal data is secured with enterprise-grade encryption
• Regular reviews ensure we do not retain data longer than necessary

6. DATA SECURITY

Your financial and personal security receives the same meticulous attention to detail that we apply to our fashion collections. Our comprehensive security measures include:

• Advanced SSL encryption for all data transmissions
• Secure payment gateways compliant with PCI DSS standards
• Regular security assessments and vulnerability testing
• Continuous fraud monitoring systems
• Limited employee access to personal data on a need-to-know basis

7. YOUR RIGHTS AND CHOICES

As a valued Whistles Shop customer, you maintain control over your personal information with the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Limit how we use your personal information
• Data Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Revoke previously granted consent at any time

To exercise these rights, please contact us using the information provided below.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website employs cookies and similar technologies to enhance your browsing experience with the sophistication expected by our clientele:

• Essential Cookies: Required for basic website functionality and secure checkout processes
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and customization choices
• Targeting Cookies: Used to deliver relevant advertisements and marketing communications

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact your shopping experience.

9. INTERNATIONAL DATA TRANSFERS

As a global retailer serving customers worldwide (excluding certain remote areas and parts of Asia), your personal information may be transferred to and processed in countries outside your country of residence. We ensure all such transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses.

10. CHILDREN’S PRIVACY

Whistles Shop does not knowingly collect personal information from children under the age of 16. Our products and services are directed to individuals who are at least 16 years old. If you believe we have collected information from a child under 16, please contact us immediately.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The updated version will be indicated by the “Last Updated” date at the beginning of this policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

12. CONTACT US

Reflecting the quality and sophistication of Whistles Shop